In this episode of our Women in Tech podcast, Giles Daniels is joined by Melanie Lawn. With over a decade of leadership experience, Melanie is a seasoned Customer Success expert and Venture Partner at Eight Roads VC, where she collaborates with portfolio founders and teams to deliver actionable strategies that drive their businesses toward excellence.
In addition to her role at Eight Roads, Melanie currently serves as the fractional Customer Success Leader for Contract automation software start-up, Juro.
Prior to transitioning to Customer Success, Melanie worked with notable organisations including Dyson, Nike, The Daily Telegraph, and Freud Communications. Her diverse background has equipped her with a unique perspective, making her a trusted leader and advisor in her field.
Melanie shares her journey into technology leadership and her path to becoming a Venture Partner at Eight Roads VC. The conversation explores the evolution of Customer Success, as a critical business function in today’s tech landscape and offers insights on when companies should start building their Customer Success foundations. They highlight the key skills and attributes that distinguish exceptional Customer Success leaders. Melanie also reflects on the three pieces of advice she would give her 20-year-old self – valuable for anyone embarking on their career today.
Find out more about Melanie Lawn
Learn about Eight Roads VC
